Returns Policy

Returns Policy At Jadeella 

When placing and fulfilling an order through our website please Read below

We hope your purchase is perfect for you however if your item isn't suitable - You can return your unwanted item for CREDIT VOUCHER OR EXCHANGE ONLY within 12 days from the day of purchasing. As we are a small independent brand this policy we offer our customers. 

The costs of the Returns shipping fees is to be covered by the customer. 

Once item is returned to us you will sent your selected exchange or be issued your credit voucher of the value of your purchase which will be sent to you via your email adress
(you will have 12 months to use this credit Voucher) 

The item must be returned in its original condition with tags. Please bare in mind we cannot accept any returns with items *If Its not in its original condition, worn or damaged or signs of makeup/tan/scents


Note - Returns attempted outside of this 12 day deadline,will be denied and returned to customer.

When returning,Please Fill out the returns form with your full details & state if you would like a exchange or credit voucher. We Always recommend returning your items via a signed service & obtain proof.


When your return has been delivered it can take up to 7 days to process your return, When processed you will receive a confirmation email & your credit Voucher will be issued. 


Returns address 
8 Bentley Sqaure 
Oulton, Leeds 
LS26 8JF

Any problems contact us [email protected]